REFUND & CANCELLATION POLICY
Effective Date: September 16, 2026 1. OVERVIEW PROMARK GROUP WORLD LLC operates as a Business-to-Business (B2B) digital marketing and e-commerce growth agency. This policy governs the terms of refunds, cancellations, and billing for all our corporate services, including Meta Ads management, performance marketing, e-commerce scaling, and brand growth strategies. 2. DIGITAL MARKETING & CONSULTING SERVICES We invest significant time, strategy, and resources into building infrastructure, optimizing conversion rates, and managing ad campaigns for our clients. Therefore, our service fees are generally non-refundable. Setup Fees & Retainers: Any initial setup fees, onboarding charges, or monthly retainers paid prior to the commencement of work are non-refundable once the service delivery or campaign structuring has begun. Active Campaigns: We do not offer refunds for consulting hours, marketing services, or campaign management that have already been rendered. Ad spend paid directly to platforms (e.g., Meta, Google, TikTok) is governed by the respective platform's policies and is completely non-refundable by our agency. 3. CANCELLATION POLICY Clients operating under a month-to-month service agreement may cancel their ongoing services by providing a 14-day written notice prior to the next billing cycle. Notices must be sent directly to info@promarkgroupworld-marketing.com. If a cancellation request is received fewer than 14 days before the next billing date, the client will be billed for the subsequent month, and service will terminate at the end of that billing period. 4. DIGITAL ASSETS & INFRASTRUCTURE As part of our services, we may provide custom digital assets, infrastructure setups, or proprietary growth strategies. Once these digital assets have been delivered or successfully transferred to the client’s control, the associated fees are strictly non-refundable. 5. DISPUTES & RESOLUTION We value long-term B2B relationships. In the event of a disagreement regarding service delivery, we encourage clients to contact their designated account manager or our support team directly to seek a mutually beneficial resolution. 6. CONTACT INFORMATION For any billing inquiries, cancellation requests, or questions regarding this policy, please contact us at: PROMARK GROUP WORLD LLC 8206 LOUISIANA BLVD NE, STE A #9131 ALBUQUERQUE, NM 87113 United States Email: info@promarkgroupworld-marketing.com Phone: +1 (575) 250-1731
Before any work begins, we'll confirm what's refundable and what isn't in writing. Most custom campaigns are non-refundable once they launch. If we haven't started your project yet, you can cancel and get a full refund.
Can I get my money back?
Quick answers to common refund questions. For anything else, just ask.
Refund steps, straightforward
Refund steps, straightforward
Send your request
Email us with your account details and the service dates in question. We confirm receipt within one business day.
We review eligibility
Our team checks your request against the refund terms outlined on this page. No guesswork, just the policy.
We verify the work
We confirm what was delivered and when. If work is already completed, the refund scope is clear from the start.
Refund decision
You get a written outcome with the exact amount and the reason. Approved refunds are processed promptly.
Funds returned
Refunds go back to the original payment method. We share the timeline so you know exactly when to expect it.
1 business day review, 5 to 10 for payouts
Once we receive your refund request, we confirm eligibility and start processing right away. Most approved refunds show up within a standard billing cycle.
1
Business day review
We acknowledge every refund request within one business day.
100%
Eligible requests paid
Requests that meet our policy terms are refunded in full.
5-10
Days to payout
Approved refunds are processed within 5 to 10 business days.
30
Day eligibility window
Subscriptions canceled within 30 days can qualify for a refund.
We'd rather talk it out than refund it
Before you request a refund, let's review what's running. We'll walk through the data and find the fix. Contact us directly.